Delivery and payment in Nigeria

You pay on delivery. You leave your name and number on the product page, a consultant calls you to confirm the order and the address, and the courier brings the parcel to you. Nothing to pay online, nothing to pay in advance.

How do you order?

On the product page, fill in the form: your name and your phone number (+234). That is all. No account to create, no bank card, no address to type online.

The consultant’s call

After you send the form, a consultant calls the number you gave. On that call you:

  • confirm the product and the quantity;
  • give the delivery address, the area and a landmark the courier can find (bus stop, school, church, filling station);
  • agree where the parcel is handed over: home, office or shop;
  • ask any question about the product before it is dispatched.

The price the consultant confirms is the price on the product page, and it is the price you pay.

Where do we deliver?

We deliver across Nigeria: Lagos, Abuja, Port Harcourt, Kano, Ibadan, Enugu, Benin City and other cities and towns. On the call, the consultant checks that your address is covered. If it is, the address is noted for the courier; if it is not, the consultant tells you straight away, before you spend anything.

How does payment work?

The courier hands you the parcel. You check the pack: it must be intact, sealed and carry the name of the product you ordered. Only then do you pay the courier. No payment is taken online or in advance.

Damaged parcel, wrong product, returns

  • Damaged parcel or broken seal: refuse it in front of the courier. You pay nothing and the parcel comes back to us.
  • Wrong product: the same, refuse it on delivery. You pay nothing.
  • Problem noticed later: write to us as soon as you can at [email protected] with photos of the pack, and we work out a solution with you.
  • Sealed product, never opened: you can request a return by email; we tell you what to do next.
  • Opened or partly used product, or a seal you broke: it is not taken back, unless it arrived damaged.

Frequently asked questions

No. You pay nothing online and nothing in advance. You pay the courier, at the price the consultant confirmed, once the parcel is in your hands and you have checked the seal.
We deliver across Nigeria, including Lagos, Abuja, Port Harcourt, Kano, Ibadan, Enugu and Benin City, and to other cities and towns. On the call, the consultant confirms that your address is covered and agrees with you where the courier hands over the parcel.
Refuse it in front of the courier and you pay nothing. If you notice a problem after accepting the parcel, write to [email protected] as soon as you can and attach photos of the pack.
For a sealed product that has never been opened, you can request a return by email at [email protected] and we tell you what to do next. An opened or partly used product is not taken back, unless it arrived damaged.

Contact

For a question about an order, a delivery or a return in Nigeria, write to us at [email protected]. Give your name, the phone number you ordered with and the product: we find your order faster.

To place a new order, the quickest way is the form on the product page, and the consultant calls you back. See the products.